AI customer support

Resolve 70% of tickets autonomously.

Halo reads your help center, learns your tone of voice and answers customers in 28 languages — across chat, email and SMS. Zero hallucinations, full audit log, human handoff when it matters.

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Halo

Always online · replies in seconds

Hi! I was charged twice for my Pro plan this month. Can you refund the duplicate?

1,284 support teams running on Halo

Lattice

Beacon

Helio

Foundry

Northstar

Pulse

Resolution metrics

The proof is in the deflection rate.

Independent figures from our 240-customer production cohort, averaged across the last 90 days.

% tickets resolved

Median deflection across 240 customers in production.

0.0

CSAT (out of 5)

Higher than the human-only baseline (4.4) — measured at end of every conversation.

sec to first reply

p50 across email, chat and SMS — instant on the channels customers care about.

Tickets resolved this week

Goal: 150 / day · last 7 days

+18% vs last week

MTWTFSS

Escalation rate

3.2%

-1.4 pts

Only 3 in 100 conversations need a human. Halo hands off with full context — no “please re-explain your issue.”

Knowledge base

Reads everything you’ve ever written about your product.

Six native sources, refreshed continuously. No manual training, no duplicate content nightmares.

Help Center

Reads articles in 28 languages, refreshes every 5 minutes.

Notion + Confluence

Internal runbooks indexed with role-aware permissions.

Past tickets

Learns from your top resolved tickets — anonymised.

Public site

Crawls product, pricing and changelog automatically.

Voice transcripts

Whisper-grade transcription of past phone support.

API

Push structured data — orders, accounts, entitlements.

Compliance & security

Enterprise-ready on day one.

Halo runs in your tenant or ours. Your customer data stays encrypted at rest, encrypted in flight, and is never used to train shared models — full stop.

No training on your customer data — period.
Self-host option with VPC peering and customer-managed keys.
Full audit log — every prompt, every reply, every escalation.

SOC 2 Type II
Audited annually. Available under NDA in your shared compliance vault.
HIPAA-ready
BAA available for healthcare deployments. PHI redacted on entry.
GDPR & CCPA
Per-user retention, right-to-be-forgotten and EU data residency.

Resolution flow

Every ticket, fully traced. Every answer, fully sourced.

Halo never resolves a ticket from a black box. Buyers ship the full audit trail (tool calls, KB sources, confidence) inside their helpdesk — the components below are the surface their support agents see.

Ticket #4827 · refund eligibility

Auto-resolved

Hi Maya — your invoice falls inside our 14-day refund window, so I’ve issued the refund and credited the amount back to the original card. You’ll see it in 3–5 business days.

Drafted in 4.2s · 3 sources cited · 94% confidence

lookup
Find customer + invoice
142ms
maya@brightline.ai · INV-7741
Plan: Pro · invoice issued 9 days ago
kb
Match policy: refund eligibility
87ms
kb/refunds.md
Within 14-day window, single-charge invoice
tool
Issue refund · Stripe
612ms
POST /v1/refunds · ch_3PqLm…
Refund queued · re_3PqLm completed
tool
Update ticket status · Zendesk
91ms
tickets/4827.status = solved

Sources cited in this answer

Refund policy — Pro plan

docs.halo.support · Section 3.1

94% confidence

Pro and Team customers can request a full refund within 14 days of the original invoice date, no questions asked.

Stripe API — Refunds

stripe.com/docs · POST /v1/refunds

88% confidence

A refund can only be issued against a successful Charge. The amount is automatically returned to the customer’s original payment method.

Past ticket #4621· Same scenario, agent approvedSimilar Brightline · pricing FAQ· Public page71% confidence

See Halo handle your hardest tickets.

Bring your toughest unresolved tickets to a 30-minute demo. We’ll show you how Halo handles them live — no slides.

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